C-C4H51-2405 REAL QUESTIONS & C-C4H51-2405 EXAM CRAM & C-C4H51-2405 LATEST DUMPS

C-C4H51-2405 Real Questions & C-C4H51-2405 Exam Cram & C-C4H51-2405 Latest Dumps

C-C4H51-2405 Real Questions & C-C4H51-2405 Exam Cram & C-C4H51-2405 Latest Dumps

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SAP C-C4H51-2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2
  • Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3
  • Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 5
  • Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 6
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 7
  • Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which element do you need to maintain to use maintenance plans?

  • A. Scoping
  • B. Fine-tuning
  • C. Condition attribute
  • D. Installed base

Answer: D


NEW QUESTION # 36
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

  • A. Map the data fields to the data fields offered in the template.
  • B. Download the template.
  • C. Schedule an MDRO job.
  • D. Delete the header with the field names in the template.

Answer: A,B


NEW QUESTION # 37
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. The system can be set up so that certain incident categories are not covered.
  • B. The agent is prompted to upsell a warranty to the customer.
  • C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • D. Routing rules can be applied to warranties.

Answer: A,C


NEW QUESTION # 38
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

  • A. Priority
  • B. Due Date
  • C. Custom fields
  • D. Category

Answer: A,B


NEW QUESTION # 39
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

  • A. RFC
  • B. IDoc
  • C. OData
  • D. SOAP

Answer: C,D


NEW QUESTION # 40
......

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